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Frequently Asked Questions

How do you offer loan programs that my bank does not offer?

Our marketplace of lenders have different guidelines or requirements for getting a mortgage. We use an algorithm to match your goals to the lender guidelines and interest rates. This results in over 1000 loan programs, whereas your bank may only offer a handful of loan programs.

Which loan programs do you specialize in?

Dalton Dillender specializes in and works with lenders that offer:

  1. JUMBO loan with low down payment

  2. Non-conforming loans for people who cannot qualify for a conventional loan.

  3. Conventional loans – cash-out, rate and term, purchase

  4. Homepossible and HomeReady

  5. FHA and VA

  6. Reverse Mortgages

What exactly does locking mean?

Locking means your rate and pricing (the points or credits associated with your rate) will not change, even as the market changes. This gives you the peace of mind to complete your refinance, knowing that your rate and credits will not change, even if rates go up.

After I apply online, what are the next steps?

You will receive an email with initial disclosures such as a Loan Estimate to review, which you can e-sign on your phone or computer.

Will I have a point of contact to guide me through the process?

Yes, myself and my loan officer assistant will be in touch without throughout the mortgage process.

How quickly can I close my refinance?

Usually, around 30 - 45 days. The exact timing depends on a few factors, including how quickly you can submit required documents and e-sign initial disclosures.


If you have a second mortgage that needs to be subordinated that will add time to complete the refinance.

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